FAQ

How long will it take for an order to ship?

We try to ship all orders within 24-48 hours during Monday-Friday.

I need to change my message, what do I do?

​No problem, If you contact us before the order ships we can update the message on your order. Please contact us with your order # and what you'd like the message to say.

 
I put the wrong shipping address, what do I do?

No worries, If you contact us before the order ships we can update the shipping address on your order. Please contact us with your order # and updated shipping address.

 
Do you ship internationally?

Yes we ship around the world! Shipping can take between 5-25 business days depending on the location.

Where do you ship from?

We ship out of Newport News, Virginia, USA.

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Returns & Refunds

Store sales are final and there are no RETURNS (some exceptions contact me). All items will be shipped in a safely manor, if shipping company crushes or damages package, then you must take it up with USPS. We promise to do our best by our customers, and we appreciate all our customers as well.

Animal Care Package 2019©.

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